Technical Support
Digital Switching Systems provides support necessary for the operation of the PowerKey Pro keypad and PowerKey Pro Configuration Manager
software through DNA Group, Inc.
Software
Technical support for software-related assistance is available Monday through Friday, 9am – 4pm eastern, except for standard holidays.
To open a support ticket, please contact us via one of the following methods:
Email: sws@digitalswitchingsystems.com
Phone: 919.881.0889 (request PowerKey Pro Configuration Manager software support)
Website: http://www.digitalswitchingsystems.com/pkpro.html
Please provide the following information when sending an email or leaving a message for support:
- Your first and last name
- At least one contact method (email address, phone number and extension (as applicable)) that you can also be at along with the software
and PowerKey Pro keypad
- The best time to contact you
- A detailed description of the issue
Our goal is to provide you service commensurate to the quality of the PowerKey Pro keypad – excellent. To assure we can continue
to deliver this service, please be certain to provide the information requested above. Any omission may delay your service request.
Hardware
Assistance for hardware-related is available Monday through Friday, 9am – 4pm eastern:
Email: hws@digitalswitchingsystems.com
Phone: 919.881.0889 (request PowerKey Pro PRODUCT assistance)
Technical Support (PDF) (175kb)